Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Help using this website - Accessibility statement. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. In a Brisbane District Court case, Richard Kennerley. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Call before you pay!! This is a great extrinsic motivation. Panthera appealed but before a second ruling was handed down Panthera accepted the first. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. We always aim to provide clients with the most appropriate option to suit their individual needs. We understand the issues that youre going through. Something is not right here. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. To share your thoughts or ask a question, visit the CHOICE Community forum. But what if the debt was in dispute as mine was? See Panthera Finance salaries collected directly from employees and jobs on Indeed. If you want additional piece of mind, call them up. ", Read more:
Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. and they looked into the "debt" and found it was in fact paid, they instructed Panthera to cease collections activities and ever since they have left me alone. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". One day in 2016 I came home to discover my gas had been disconnected. The company's shares last closed at $1.11. . ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Called Energy Australia and we owe no money!! He lives with his wife, two children and dog in Leigh-on-Sea. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. 0
Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. Stock images:Getty, unless otherwise stated. How to Avoid Debt Collectors in Australia [2021 Guide], What is Personal Insolvency? The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. Working in partnership with Equifax, CrediBot has three platform offerings created for unique business requirements CrediBot Express, CrediBot and CrediBot Enterprise. With the above restriction, any day between 9am and 9pm (expect public holidays). Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. We got into a back and forth discussion for about a year. When the mistake was identified, my gas was reconnected and the address details were corrected. All rights reserved. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it.
the last one. ", Read more:
Why would you have a debt with Panthera Finance? I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. This way you can deal with debt collectors like Panthera Finance. Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. @Baysew: We tried the email - they would not provide any information. We work hard to help everyday Australians to work through the hurdles. Why not get your son contact the email given by Energy Australia? These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. Go and reward yourself. This is great news, however, debt collectors are still out to get you. Or just a scam? (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. You can also report rogue debt collectors to ASIC and the ACCC. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. free barista coffees and office incentives. Youre not allowed to be called more than 3 times per week, or 10 times per month. 3. "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. Again, we dont charge anything upfront at all. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. In July, Panthera was sued by the ACCC for its debt collection practices. Those letters, text messages and phone calls can be stopped within days. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. We work hard to sort things out so the average Australian doesnt have to. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. I can confirm that Panthera Finance is a legitimate collection agency. But I had no other debt. It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. But we can help sort it out so they never call you again! Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. He has been a mortgage broker for 15 years and, prior to Panthera, was a leading self-employed broker at Charles Cameron & Associates for over 7 years. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. You dont want this tarnished, as a bad mark will last 5+ years. Ask us to step in! All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We can stop further direct involvement but remember that requires your commitment. Read more here. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R
-25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. Now we know its not ideal to have a bad credit rating. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business
I received a bill for $1,900 that I never owed. They told him to contact Panthera. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. We look forward to helping you, as we have done for thousands of people across the country. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. There are some smaller companies which are just rogues, but there are also some larger ones that financial counsellors continue to say are hard to deal with, for example, in not recognising family violence or not negotiating affordable hardship arrangements. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Force them to prove that: 1. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. I later emailed them with the same 'story'. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . Harassment of consumers about debts is always unacceptable. Those letters, text messages and phone calls can be stopped within days. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. Q Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. Beyond Debt is a trading name of DCS Group Aust. And three years later, my fight with Energy Australia and with Panthera was finally over. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. But if you know its your debt, then we can help. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. Some of the nicer ones wont call you on Sundays. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. Since 2014 the ACCC has had a standing delegation of certain of ASIC powers and functions for the purposes of investigation and commencement and conduct of any proceedings in relation to matters involving financial products and services provided as part of, or in connection with credit repair and debt collection. Get the latest product reviews, money-saving tips and more.
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