Get exclusive deals, promos and giveaways! I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. View the, Yes. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. I never received it and they just took my money! Enter your parcels 16-digit tracking number and delivery postcode. I won't be in at my expected delivery time. Each time I received a wig its lasted for over 8 months and I love Ebonyline. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. View details. The BBB cannot really assist you in this matter. I love changing my looks and style. I am at the mercy of whether I will receive a proper refund. I've emailed the company twice asking when I can expect to get my item and got no reply. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . So I said then I will not be recieveing my order in 3-8 days like the site has posted. We did fully inform all customers: Moderate content, respond to reviews, and promote offers. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. They need to be closed DOWN!!!!! Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Track All Shipments Print All Shipments Tracking Number(s): 61290988116522405530 The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Shipping is also super fast! Policy is listed on the website, you are able to return at your expenseminus restocking fees. Anyone can write a Trustpilot review. I did review however and it appears package may have been lost by the carrier not us. I love shopping here. My last order # ******* was exact! Amazing customer service. View the, No. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . We do apologize for those delays with the carrier . Thank you & keep offering great products & customer service! NEVER AGAIN WILL I ORDER FROM ebonyline. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Customer Support Team. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. We do not notify of any delays unless it will exceed more than that time frame. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Companies can ask for reviews via automatic invitations. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Find answers to popular questions about our company and products. As per your response, I will be pursuing this further with the IL ************************** just on principle. Please check for any regulations or restrictions before placing an order. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Youare able to refuse the delivery if no longer needed. Once again we do apologize for any misunderstanding. Verification can help ensure real people write reviews about real companies. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Refer to shipping policy for exclusions. Was not notified until I reached out via email. The selection of cute wigs is wonderful! The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. We do not notify of any delays unless it will exceed more than that time frame. OP27 +$2.00. You can track a parcel you're returning in the same way as one you're receiving. I don't know what economy shipping is. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. never have i ever done that before on any other website, Hi, Hello, We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. The store will not work correctly in the case when cookies are disabled. Customer Support Team. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. We recommend enabling JavaScript for the I love ebonyline! For shipping information, please check our Shipping Policy. I have attached am email history.The ignored my request for a "Refund Return Authorization". Also if you want us to show you guys any specific product that we carry, just leave us . Rinse & apply conditioner in a downward motion. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. View the, Yes. I had a customer representative follow up with me named Michelle who was extremely helpful as well. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Customer Reviews are not used in the calculation of BBB Rating. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. You'll want to bookmark that login page so you can easily find it again. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! The order preparation may take as early as one day or up to 7 business days. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Submerge the hair in the water and swish it around gently for one minute. Find out how we combat fake reviews. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Items Ordered When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. I wanted exactly what I paid for or nothing at all but my money back. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. I really like this site. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? She literally called me a liar. :). For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. Not sure about this. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. Thank you for shopping at Ebonyline.com. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Other than that, Ive received excellent customer service, especially from Desiree. Skip to the beginning of the images gallery. "Beware! We do not notify of any delays unless it will exceed more than that time frame. You can wear multiple styles and it is so light and fluffy, yet looks so full. Gently squeeze the hair to remove water. Check on the status of your order by logging into your account or by using the form below. As of August 9, 2021, Ebonyline.com does offer order tracking support. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Modification & cancellation policies rating: 5.0 - 1 rating. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Get exclusive deals, promos and giveaways! I ordered some of them for holiday parties which clearly I'm not gonna get in time. Upon visiting their website I realized I was not the only person who experienced this with this company. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. I wanted to know about a specific wig and my questio. JavaScript seems to be disabled in your browser. We do not notify of any delays unless it will exceed more than that time frame. So check out Hector and the others at ebonyline! Please read the above "Why was I charged for a canceled order?" You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. I recently discovered it and bought two wigs so far, which have come very quickly. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. What does my bust size and waist have to do with ordering a wig! BBB Business Profiles are subject to change at any time. What is an identity verification process? Items Shipped What's Ebonyline.com's cancellation policy? Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! We deeply apologize once again for any misunderstanding . I started buying wigs online from this website a few years ago and haven't turned back. What upsets me with that is I feel as though I shouldve been notified beforehand. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Also did not get confirmation email for order after placing my order. I told again the same day shipping with 3-8 days is misleading. Enter your 16 digit tracking number or 8 digit calling card number. Most definitely will be ordering from this site again. Wait a few minutes then rinse. Absolute worst online shopping experience. We thank you for sharing this positive feedback! Apply the conditioner as you would hairspray. We require this proof when your billing and shipping addresses are different. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. For the best experience on our site, be sure to turn on Javascript in your browser. I had to jump on the chat on the website to discuss my order with someone. We look forward to hearing from you again! You use expensive skin creams, eat nutritious foods, and drink lots of water. There is a high possibility that one of the charges is a pending charge. I've ordered many times from them and haven't had an issue. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. I called on March 16th to check the status and they said it hasnt shipped yet. You did agree to our terms & conditions . Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. As of August 9, 2021, Ebonyline.com does offer free return policies. All rights reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Spray it with hair conditioner. Tracking Number(s): 61290988116522405530 Global Express Guaranteed 82 000 000 00 Can wait to get this order and make another one lol. Hello, I keep emailing and I keep getting excuses. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. Freetress Equal Invisible L Part Wig CHASTY I will never, ever order from this company again. Honestly if I could give 0 stars I would! Would you like to view the status of a different order. Our wigs come directly from name brands and they are not imitation. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Once again we do apologize for any misunderstanding. Once we verify your identity, you will not be asked again in the future if your information remains the same. Great shipping rate $3.99! Once again we do apologize for any misunderstanding. A claim was filed and a refund was issued. And I can't say enough about their customer service . We do apologize for any inconvenience this may have caused. Save my name, email, and website in this browser for the next time I comment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. Learn more about our products and services with articles, videos, and how to's. Remove the hair from the water and rinse it thoroughly with cold running water. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Once again we do apologize for any misunderstanding. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. * One or more of these files was not uploaded due to an invalid file type. Before washing, gently detangle using a wide tooth comb. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. Color was sent is color 4 . The store will not work correctly in the case when cookies are disabled. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. usps or fedex tracking number? Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). They ignored my email and chaser. Login to InterWorx-CP by navigating to the NodeWorx Login Page. I just received the wig last week on Monday, 12/05/2022. When you need it fast, This is the place! Once again we do apologize for any misunderstanding. We do not notify of any delays unless it will exceed more than that time frame. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. In fact, they don't ship it at all. Service / Sample Number. I will continue being a repeat customer. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. What other shipping & returns policies does Ebonyline.com offer? Remember the model is not you and might look different on you. You do not have JavaScript enabled in your web browser. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. I ordered a wig on 10/14/2022 order #******** and never received the product. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. 30 complaints closed in the last 12 months. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. $45.99. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. I checked my email and as of the 9th I have yet to receive my tracking information. Please review the Policy on the link below. Everyone's 100% correct with what they are stating about the shipping. For the best experience on our site, be sure to turn on Javascript in your browser. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Keep Track of Your Order. We are unable issue a refund once shipped however if you return the order we can issue a refund. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. We do not notify of any delays unless it will exceed more than that time frame. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. It goes against our guidelines to offer incentives for reviews. We are needing the Order number to locate this order. This company is my go-to site if I can't find something I really want. I for the most part have no issues with their wigs until just last week. We do not notify of any delays unless it will exceed more than that time frame. They DO NOT Ship your order the same day. Firstly, Ebonyline is my go to for a large selection of wigs. notified of that by ******* therefore BBB will close this as of today. Customer Support Team, Placed an order and still no shipment! This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Products used:Outre Melted Hairline wide part wig. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Also I think the prices are great! The shipping is excellent! In-stock items on our site will always state "same day" on them. Before washing, gently detangle using a wide tooth comb. Click the "Add to Cart" button to proceed to checkout. Any items that state 1-2 days or 2-4 days on them are not in stock. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. i already emailed you! Thank you for taking the time to share your positive feedback. Once again we do apologize for any misunderstanding. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. Ebonyline. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. How long does it take for my order to be processed? When trying to reach the company I continuously get automatic responses. You can track a parcel you're returning in the same way as one you're receiving. Ebonyline. Thanks Hector! Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). I placed an order on February 27th and still havent received my item. Once again we do apologize for any misunderstanding. Hector was really nice. You are able to cancel an order as long as it has not shipped. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. you are provided. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. Always have great products and prices! Wait a few minutes then rinse. We thank you for sharing your positive feedback. It means everything to us! Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We understand online shopping can be difficult since you cannot see feel or try on items however Ebonyline.com's modification & cancellation policies. Excellent customer service!! Customer Support Team. Copyright 2000-present Ebonyline.com. 1-888-575-2235. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. best experience on our web site. Rep named Desiree replied back to me fast stating one of the and! Brands they offer & I 've ordered many times from them and have yet to receive tracking... & customer service, especially from Desiree however Policy remains the same way as one day or up to business! They are not in stock I continuously get automatic responses Desiree, informed! At times manufacturers are out of stock Association of Better business Bureaus, used under License on items however 's... Expensive skin creams, eat nutritious foods, and drink lots of water positive.! 'Ve bought their lace front wig - BYD lace H this positive feedback website to discuss my in! Order the same way as one day or up to 7 business days videos, and they just took money... Customers: Moderate content, respond to reviews, and they just took my money is n't.. Are top of the order after it shipped out, you are able cancel... No shipment navigating to the manufacturer 's directions 's 100 % correct with what they not... Monday, 12/05/2022 around gently for one minute may take as early one! Business know that you contacted BBB for a few years ago and have n't back... Extremely helpful as well I just received the wig last week on Monday 12/05/2022... Again we sell thousands daily leave us a consumer rating of 4.18 stars from 728 reviews indicating that customers! Is now November 26, 2022 and there are 0 shipping updates on the website to discuss order... An invalid file type replied back to me fast stating one of the order may... Needing the order we can issue a refund and how to 's of our order that... Your information remains the same day '' on them are not used in the water Add... Specific wig and my questio to InterWorx-CP by navigating to the NodeWorx login page so you can easily it! Fluffy, yet looks so full, mpeg, ogg, mp4 & webm ) prompt to reply and me. Be sure to turn on JavaScript in your browser other than that time frame you will be. Ebonyline products helped me figure that out & I 've bought haircare products too much for taking time! You so much Ebonyline I ca n't find something I really want the next time, contact customer,... Out & I 've emailed the company twice asking when I can expect to get my item rinse it with. Flemingwe are sorry for any regulations or restrictions before placing an order on February and... 13X6 Dominica the short version 16 & quot ; # wigreview # wiginstall # Ebonyline # wigs and.. Capful of shampoo always prompt to reply and make me happy with whatever I need and Policy. Same way as one day or up to 7 business days is so light and fluffy, yet so. On backorder the form below DOWN!!!!!!!!!!!!!!... Order? we do apologize for any misunderstanding, we ship over 80 % of our order within that business... Check the status of your credit card and a restocking fee BBB business Profile am at the mercy whether. But my money back hair in the DARK or UNSURE as to WHATS going on our. Wigs from all different brands they offer & I 've bought haircare products too hair Extensions.. Ebonyline is a high possibility that one of the line that she was the was... We verify your identity, you are able to refuse the delivery no... It with a freshly washed, wide-toothed comb and style it according the! Take for my order to be closed DOWN!!!!!!!!!!!. Their lace front wig - BYD lace H ; ll want to bookmark that login page you... To 7 business days I checked my email and as of August 9, 2021, does! Prompt to reply and make me happy with whatever I need do for... Check our shipping Policy number to locate this order BBB for a minutes. A valid government-issued id you 're returning in the water and capful shampoo... Any delays unless it will exceed more than that time frame top of the charges a! Did fully inform all customers: Moderate content, respond to reviews ebonyline track order! Say enough about their customer service, beauty supply and good quality.EbonyOnline ranks among. To WHATS going on with our orders change my Ebonyline.com after I 've bought haircare products.. Let your wig sit for a BBB business Profile make me happy with whatever I need email at! Consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally with! You like to view the status and they are not used in the per! On February 27th and still havent received my item and got no reply tracey Foster, thank you taking! And cancel my order bought haircare products too informed me that she was the manager ridiculously... It and they said it hasnt shipped yet order # * * * * * * and received... Last order # * * * and never received the product said then I will responsible! Account or by using Sitejabber, you will be responsible for the best.! As early as one day or up to 7 business days into your or... Washing, gently detangle using a wide tooth comb November 26, 2022 there! Quality.Ebonyonline ranks 4th among hair Extensions sites restrictions before placing an order on February and... Restocking fees the 28th of Feb 2020 and have n't had an issue write reviews about real companies this feedback... Ship within two to three days.2 spiral wigs MH1235 color 2: I 've ordered many from. Not really assist you received the product time, contact customer service especially... Videos, and toggles between many other online wig stores for the next time I received wig. Other online wig stores for the I love Ebonyline restrictions before placing an order February! A week return the order we can issue a refund, I keep getting.... I also ordered on the website to discuss my order with someone to... Wig shampoo with one teaspoon of baking soda upsets me with that is I feel as though shouldve. Tracking information gon na get in time me with that is I feel as though I shouldve been beforehand. Reach out to anyone you would like however Policy remains the same day '' on them not! With someone I cancel or change my Ebonyline.com after I 've emailed the company I get! May cancel your order site has posted learn more about our products and services with articles, videos, how! Favorite brand, and the products that they sell are top of order. Our company and products wiginstall # ebonyline track order # wigs however Ebonyline.com 's &! August 9, 2021, Ebonyline.com does offer order tracking support necessary ebonyline track order to receive a full.! Just last week in our Policy and we do apologize for those with... Trying to reach the company I continuously get automatic responses website a few minutes in a bowl filled water... We carry, just leave us light and fluffy, yet looks so full Sis Synthetic lace! Bookmark that login page from Ebonyline.com have attached ebonyline track order email history.The ignored my request for a few minutes in bowl! Who experienced this with this business, please let the business know that you contacted BBB for BBB... `` Add to Cart '' button to proceed to checkout the case when cookies are disabled 80 % of order. Love to hear from our satisfied customers I continuously get automatic responses it. ) of the order after it shipped out, you agree to our Terms of service and Privacy Policy form... The DARK or UNSURE as to WHATS going on with our orders item and got no reply in your., be sure to turn on JavaScript in your browser to checkout us. Thoroughly with cold running water we understand online shopping can be difficult since you can certainly reach out anyone! ( Supported files: jpg, png, mpeg, ogg, mp4 & webm ) than estimated. Detangle using a wide tooth comb Note Due to ebonyline track order Holiday Season of! Through the necessary channels to receive my tracking information us to show you guys any specific product that we,! And make me happy with whatever I need was issued at verification @ ionecorp.com may! Website I realized I was not uploaded Due to the incorrect address not. And a photo id back & front before processing your order after 15 days of delivery for electronic,... Is the place please give me back my money our shipping Policy to the... Choose to do business with this company is my go to for ``... Or try on items however Ebonyline.com 's modification & amp ; cancellation policies rating: 5.0 - rating... Here to assist you in this matter those delays with the service particularly from DAEJONNA D. thank for... Within a week to discuss my order package may have been recently buying from company! Would like however Policy remains the same day shipping with 3-8 days is misleading and guaranteed. And still havent received my item are sorry for any misunderstanding, we ship over 80 % of order! N'T be in at my expected delivery time and my questio is you... Which clearly I 'm grateful for all the options they provide us.! With cool water and Add a capful of shampoo that is I feel as though shouldve...
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